Returns & Exchanges
At Primal Kitchen, we want you to be completely satisfied with your purchase of our real-food pantry staples. If your order doesn't meet our high standards for quality or taste, we offer a 30-day satisfaction guarantee to ensure you can shop with confidence.
Verify Eligibility
Ensure your request is submitted within 30 days of the delivery date and pertains to items purchased directly from the Primal Kitchen website.
Contact Support
Reach out to our customer experience team via our contact form or email with your order number and a brief explanation of the issue.
Provide Documentation
For items that arrived damaged or defective, please include clear photos of the packaging and product labels to help us expedite your claim.
Receive Resolution
Once reviewed, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing